Frequently Asked Questions
Shipping
When do I track my order?
Once your order ships, you will receive an email with tracking details. If you do not receive a confirmation email, please contact our Customer Service team.
Do you offer free shipping?
Yes, we offer free economy shipping on all orders, including the contiguous U.S., CANADA, Hawaii, Alaska, APO/FPO addresses, and U.S. territories. No discount code is required. Free shipping does not apply on international orders.
How long does shipping take?
Orders are typically shipped within 3 to 5 days (excluding weekends and federal holidays). Economy shipping generally takes 4-8 business days, while expedited options are available for faster delivery.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase, whichever is later, for a full refund, as long as the item is unworn, unwashed, and in its original condition with tags attached. Final Sale items, hemmed items, or altered items may not be returned.
How do I start a return or exchange?
To start your return visit website and follow the prompts.
Can I return or exchange an item in-store?
Yes, returns and exchanges at our store locations are free. Find your nearest store.
What if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please start a return, and we’ll make it right at no cost to you.
How long does it take to process my return or exchange?
Once we receive your return, refunds are processed within 3 business days. It may take up to 10 business days for your financial institution to process a refund.
Product Care
How do I re-wax my Filson waxed canvas product?
To maintain water resistance, reapply Filson’s wax dressing as needed. Warm the wax, rub it into the fabric, and use a hairdryer to help it absorb. Let it dry overnight before use.
Can I machine wash my Filson gear?
Most Filson products can be machine washed, with the exception of those made from waxed canvas, rugged twill, and wool materials. Refer to the tag stitched on the inside of the product to get detailed care information.
Will my Filson gear develop a patina over time?
Yes, many of our materials, like Tin Cloth, Rugged Twill, and Bridle Leather, will age beautifully with use, developing a unique patina that enhances their character.
How do I clean my Filson wool garments?
Spot clean with cold water when possible. For deeper cleaning, dry clean only, as washing can shrink or distort the wool fibers.
Do you offer repairs for Filson products?
Yes, we stand behind our craftsmanship and offer repairs for many of our products. Contact customer service or visit a store to discuss repair options.
Warranty
What does Filson’s warranty cover?
We stand behind the quality of our products. We guarantee our items against defects in materials and workmanship for the lifetime of the product. This does not cover normal wear and tear, misuse, or accidental damage.
How do I request a repair for my Filson gear?
You can submit a repair request by contacting our customer service team. We’ll assess the damage and determine if it can be functionally repaired. Some repairs may be subject to a fee depending on the issue.
What is considered normal wear and tear?
Normal wear and tear includes fading, fabric thinning, and other signs of regular use over time. Damage caused by improper care, accidents, or modifications is not covered under warranty.
How long does the repair process take?
Repair times vary based on the item and type of repair needed. Most repairs take 4-6 weeks to complete. Our team will provide an estimated timeframe once your request is reviewed.
Can I get a replacement if my item can’t be repaired?
If a product has a defect in materials or workmanship that cannot be repaired, we may offer a replacement at our discretion. If the item is no longer available, we’ll work with you to find a suitable alternative.
Sizing & Fit
How does Filson’s sizing run?
Filson products are designed with a classic, functional fit. While most of our garments are made with a relaxed fit, we recommend checking the specific product page for detailed sizing information. If you are unsure of which size to purchase, reach out to customer support for guidance.
Where can I find a size chart?
You can find size charts on each product page under the “Sizing & Fit” section. These charts provide measurements for key areas of the garment to help you find the right fit. We recommend measuring a comparable product that fits you well, and referencing the Filson product size guide to select a size made to similar measurements.
How do I know if I should size up or down?
Filson garments generally run large. If you’re between sizes or prefer a trimmer fit, we recommend sizing down. For outerwear designed to layer, consider what you’ll wear underneath when selecting your size.
Do Filson products shrink after washing?
Some cotton garments may shrink slightly after washing. To minimize shrinkage, follow the care instructions and avoid high heat when drying. Wool and synthetic fabrics generally maintain their size and shape.
Can I try on Filson products before purchasing?
Yes, you can visit a Filson store to try on products and find the best fit. Find the nearest store.